Ensure Well-Managed City Government

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Goal 1: Strengthen the City's Financial Health

1.1 Maintain Strong budgetary performance

  • AA+ Rating Upgrade - S&P
  • 16-17 Budget Balanced
  • Annual Review

1.2 Develop a policy establishing a set General Fund Reserve Level

  • New Policy  
  • July 2017

1.3 Update City Financial Policies

  • Updated Policies
  • Proper internal compliance
  • Annual review

1.4 Update County Building Fees per CPI

  • Update fees in DAPTS 
  • Annual adjustment
Achieved 2016, 2017
In Progress
Achieved 2016, 2017 Achieved 2016

1.5 Ensure Optimal Cost Recovery

  • Adopt Adjusted City User Fees
  • August 2016

1.6 Contract with HdL to Verify Business Gross Receipts amounts

  • Complete verification process 
  • July 2017

1.7 Review Business License Fee schedule

  • Implement new Fee schedule 
  • November 2020

1.8 Increase Sponsorships and Grants Submissions

  • Increase over previous year
  • Annual Review
Achieved Achieved N/A Achieved 2016

 2. Goal:  Promote Transparency and Achieve Efficiency through Innovation and Technology

2.1 Streamline Public Records Requests. 

  • Implement an online public records request system
  • December 2016

2.2 Provide an electronic resource for residents to request service and report concerns. 

  • Implement a service request system through the City's website 
  • December 2016

2.3 Record Council meetings and post on the City's website.

  • Record City Council meeting 
  • May 2016

2.4 Increase use of

social media, and

other emerging 

 technology to increase awareness of La Mirada actions and upcoming programs/events.

  • Increased social media communication
  • Ongoing 
Achieved Achieved   Achieved Achieved 2016

 2.5 Regularly update the City's website with pertinent and timely information.

  • Regularly update 
  • Ongoing  
City Seal 
 Achieved 2016

3. Goal: Enhance Community Engagement and Satisfaction with City Services 

3.1 Increase promotion of City advisory bodies/Commissions vacancies. 

  • Reduce vacancies
  • As vacancies occur

3.2 Improve and develop new outreach methods to increase participation by 18-35 year olds in the community. 

  • Increased participation
  • Explore creating a new advisory body
  • December 2020

3.3 Improve phone response times at Splash!

  • Decrease customer hold times by 20% during peak summer hours of 10 a.m. and 12 p.m.
  • August 2016

 3.4 Demonstrate City's "Dedicated to Service" philosophy. 

  • Respond to resident inquiries within 48 hours if written
  • Return phone calls within 1 day
  • Ensure Council and staff are visible at events and programs
  • Ongoing    
Achieved 2016 In Progress  In Progress  Achieved 2016

3.5 Explore new ways to engage residents whose primary language is not English. 

  • Implement new methods of distributing and translating City information
  • July 2018
J44A1164 
 N/A