Ensure Well-Managed City Government

1.1 Maintain Strong budgetary performance

• AA+ Rating Upgrade - S&P
• 16-17 Budget Balanced
• Annual Review

1.2 Develop a policy establishing a set General Fund Reserve Level

• New Policy  
• July 2017

1.3 Update City Financial Policies

• Updated Policies
• Proper internal compliance
• Annual review

1.4 Update County Building Fees per CPI

• Update fees in DAPTS 
• Annual adjustment

1.5 Ensure Optimal Cost Recovery

• Adopt Adjusted City User Fees
• August 2016

1.6 Contract with HdL to Verify Business Gross Receipts amounts

• Complete verification process 
• July 2017

1.7 Review Business License Fee schedule

• Implement new Fee schedule 
• November 2020

1.8 Increase Sponsorships and Grants Submissions

• Increase over previous year
• Annual Review

 2. Goal:  Promote Transparency and Achieve Efficiency through Innovation and Technology

2.1 Streamline Public Records Requests. 

• Implement an online public records request system
• December 2016

2.2 Provide an electronic resource for residents to request service and report concerns. 

• Implement a service request system through the City's website 
• December 2016

2.3 Record Council meetings and post on the City's website.

• Record City Council meeting 
• May 2016

2.4 Increase use of

social media, and

other emerging 

 technology to increase awareness of La Mirada actions and upcoming programs/events.

• Increased social media communication
• Ongoing 

 2.5 Regularly update the City's website with pertinent and timely information.

• Regularly update 
• Ongoing  

3. Goal: Enhance Community Engagement and Satisfaction with City Services 

3.1 Increase promotion of City advisory bodies/Commissions vacancies. 

• Reduce vacancies
• As vacancies occur

3.2 Improve and develop new outreach methods to increase participation by 18-35 year olds in the community. 

• Increased participation
• Explore creating a new advisory body
• December 2020

3.3 Improve phone response times at Splash!

• Decrease customer hold times by 20% during peak summer hours of 10 a.m. and 12 p.m.
• August 2016
  
  

 3.4 Demonstrate City's "Dedicated to Service" philosophy. 

• Respond to resident inquiries within 48 hours if written
• Return phone calls within 1 day
• Ensure Council and staff are visible at events and programs
• Ongoing    

3.5 Explore new ways to engage residents whose primary language is not English. 

• Implement new methods of distributing and translating City information
• July 2018