Ensure Well-Managed City Government

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Goal 1: Strengthen the City's Financial Health

       

1.1 Maintain strong budgetary performance

  • AA+ Rating Upgrade - S&P
  • GFOA Award
  • 18-19 Budget Balanced
  • Target Date: Annual review

1.2 Develop a policy establishing a set General Fund Reserve level

  • New Policy  
  • Target Date:
    July 2017

1.3 Update City financial policies

  • Updated policies
  • Proper internal compliance
  • Target Date:
    Annual review

1.4 Update County Building Fees per CPI

  • Update fees in DAPTS 
  • Target Date:
    Annual adjustment
Achieved
2016, 2017, 2018

Achieved
Achieved
2016, 2017, 2018
Achieved
2016, 2017, 2018

1.5 Ensure Optimal Cost Recovery

  • Adopt Adjusted City User Fees
  • Target Date:
    Annual review

1.6 Contract with HdL to verify Business Gross Receipts amounts

  • Complete verification process 
  • Target Date:
    July 2017

1.7 Review Business License fee schedule

  • Implement new fee schedule 
  • Target Date:
    November 2020

1.8 Increase sponsorships and grants submissions

  • Increase over previous year
  • Target Date:
    Annual review
Achieved 2016, 2017
Achieved N/A Achieved 2016

 2. Goal:  Promote Transparency and Achieve Efficiency through Innovation and Technology

2.1 Streamline Public Records Requests. 

  • Implement an online public records request system
  • Target Date:
    December 2016

2.2 Provide an electronic resource for residents to request service and report concerns. 

  • Implement a service request system through the City's website 
  • Target Date:
  • December 2016

2.3 Record Council meetings and post on the City's website.

  • Record City Council meetings 
  • Target Date:
    May 2016
          

2.4 Increase use of

social media, and

other emerging 

 technology to increase awareness of La Mirada actions/programs/events.

  • Increased social media communication
  • Target Date: Ongoing 
Achieved Achieved   Achieved Achieved 2016, 2017, 2018

 2.5 Regularly update the City's website with pertinent and timely information.

  • Regularly update content
  • Target Date:
    Ongoing
      
City Seal 
 Achieved
2016, 2017, 2018

3. Goal: Enhance Community Engagement and Satisfaction with City Services 

3.1 Increase promotion of vacancies in City advisory bodies and Commissions.

  • Reduce vacancies
  • Target Date:
    Ongoing

3.2 Improve and develop new outreach methods to increase participation by 18-35 year olds in the community. 

  • Increased participation
  • Explore creating a new advisory body
  • Target Date:
    December 2020

3.3 Improve phone response times at Splash!

  • Decrease customer hold times by 20% during peak summer hours of 10 a.m. and 12 p.m.
  • Target Date:
    August 2016


 3.4 Demonstrate City's "Dedicated to Service" philosophy. 

  • Respond to resident inquiries within 48 hours if written
  • Return phone calls within 1 day
  • Ensure Council and staff are visible at events and programs
  • Target Date: Ongoing   
Achieved 2016 In Progress  In Progress  Achieved 2016, 2017, 2018

3.5 Explore new ways to engage residents whose primary language is not English. 

  • Implement new methods of distributing and translating City information
  • Target Date:
    July 2018
J44A1164 
 N/A