1.1 Maintain strong budgetary performance

• AA+ Rating Upgrade - S&P
• GFOA Award
• 18-19 Budget Balanced
• Target Date: Annual review

1.2 Develop a policy establishing a set General Fund Reserve level

• New Policy  
• Target Date:
  July 2017

1.3 Update City financial policies

• Updated policies
• Proper internal compliance
• Target Date:
  Annual review

1.4 Update County Building Fees per CPI

• Update fees in DAPTS 
• Target Date:
  Annual adjustment

1.5 Ensure Optimal Cost Recovery

• Adopt Adjusted City User Fees
• Target Date:
  Annual review

1.6 Contract with HdL to verify Business Gross Receipts amounts

• Complete verification process 
• Target Date:
  July 2017

1.7 Review Business License fee schedule

• Implement new fee schedule 
• Target Date:
  November 2020

1.8 Increase sponsorships and grants submissions

• Increase over previous year
• Target Date:
  Annual review

 2. Goal:  Promote Transparency and Achieve Efficiency through Innovation and Technology

2.1 Streamline Public Records Requests. 

• Implement an online public records request system
• Target Date:
  December 2016

2.2 Provide an electronic resource for residents to request service and report concerns. 

• Implement a service request system through the City's website 
• Target Date:
• December 2016

2.3 Record Council meetings and post on the City's website.

• Record City Council meetings 
• Target Date:
  May 2016

2.4 Increase use of

social media, and

other emerging 

 technology to increase awareness of La Mirada actions/programs/events.

• Increased social media communication
• Target Date: Ongoing 

 2.5 Regularly update the City's website with pertinent and timely information.

• Regularly update content
• Target Date:
  Ongoing  

3. Goal: Enhance Community Engagement and Satisfaction with City Services 

3.1 Increase promotion of vacancies in City advisory bodies and Commissions.

• Reduce vacancies
• Target Date:
  Ongoing

3.2 Improve and develop new outreach methods to increase participation by 18-35 year olds in the community. 

• Increased participation
• Explore creating a new advisory body
• Target Date:
  December 2020

3.3 Improve phone response times at Splash!

• Decrease customer hold times by 20% during peak summer hours of 10 a.m. and 12 p.m.
• Target Date:
  August 2016
  
  

 3.4 Demonstrate City's "Dedicated to Service" philosophy. 

• Respond to resident inquiries within 48 hours if written
• Return phone calls within 1 day
• Ensure Council and staff are visible at events and programs
• Target Date: Ongoing   

3.5 Explore new ways to engage residents whose primary language is not English. 

• Implement new methods of distributing and translating City information
• Target Date:
  July 2018