ADA Complaint and Grievance Procedure Policy

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Complaint Procedure

Any individual who disagrees with the administration of their request for modification, the determination or determinations made related to such a request, or the transit services provided as a result of such a request may file a complaint with the City Clerk's Office, by any of the following means:

By mail:
City Clerk's Office City of La Mirada
13700 La Mirada Blvd. La Mirada, CA 90638

By Telephone:
562-943-0131

To be most effective, complaints should be made to the City within thirty (30) days of the date of the event. Complaints must be submitted with the following information:

Name of the individual who requested the modification that is the subject of the complaint, along with their mailing address, telephone and email, if available;

Date the request for modification was made;
Description of the requested modification; and
Description of any alleged violations of this policy that form the basis of the individual's complaint.

The City of La Mirada will complete its investigation of submitted complaints and communicate its response to the complaint allegations, including its reasons for the response, to the complainant within thirty (30) days of receipt of the complaint.

Recordkeeping

The City shall maintain a record of all requests for modification received, the determination made, and the transit services provided. Additionally, the City shall maintain a record of all complaints received, the findings of the investigation, and copies of any and all communications to complainants.

Communication of this Policy

This policy shall be posted on the La Mirada Transit website and included in the La Mirada Transit Service brochure.

All City staff involved in La Mirada Transit administration and Contractor employees shall be trained as appropriate to their responsibilities in the requirements and administration of this policy.

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Complaint and Grievance Procedure Policy the American with Disabilities Act and Section 504 of Rehabilitation Act: English | Spanish | Korean

Grievance and Complaint Form: English | Spanish | Korean

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