City of La Mirada
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ADA REASONABLE MODIFICATION POLICY
POLICY STATEMENT
In accordance with 49 CFR Part 37, Section 37.5 Nondiscrimination, the City of La Mirada, in operation of La Mirada Transit services, shall make reasonable modifications in policies, practices, or procedures when the modifications are necessary to avoid discrimination on the basis of disability or to provide program accessibility to these services, subject to the following limitations:
- Granting the request would fundamentally alter the nature of the City's services,
programs, or activities; - Granting the request would create a direct threat to the health or safety of others;
- Without the requested modification, the individual with a disability is able to fully use the City's services, programs, or activities for their intended purpose.
ADMINISTRATIVE PROCEDURE
Designation of Responsible Employee
The following City employee is designated as responsible for coordination of the City's efforts to
comply with this requirement:
Lisa Montoya, Community Services Supervisor Telephone: 562-902-3125
Email: lmontoya@cityoflamirada.org
Requesting a Reasonable Modification
In Advance of the Transit Trip: When feasible, requests for modifications should be made in advance, before the transportation provider is expected to provide the modified service, by contacting:
Community Services Department
Lisa Montoya, Community Services Supervisor Telephone: 562-902-3125
Email: lmontoya@cityoflamirada.org
Individuals making a request for modification should provide the following information:
- Individual's name and contact information (address, telephone number and/or email)
- Description of what is needed in order to use the La Mirada Transit service; and
- Their anticipated date of travel when the requested modification would be needed.
An individual need not use the term "reasonable modification" when making such a request. City and La Mirada Transit staff will be trained as appropriate to recognize, document and address such requests.
Upon receipt of a request for modification, the Community Services Department will assess the nature of the request and provide the requesting individual with a response by the contact means provided by that individual not later than the close of next business day.
If the requested modification is denied, the City shall take, to the maximum extent possible, any other actions (that would not result in a direct threat or fundamental alteration) to ensure that the individual with a disability receives the services or benefits provided by the City. If the specific modification is denied, such other actions that can be offered will be communicated to the individual by the contact means provided by that individual not later than the close of next business day.
Each request for modification shall be documented, including the determination made and response provided to the requesting individual, including the dates and times of each event and individuals participating in the determination and communications.
At the Time of Travel: Where a request for modification cannot be practicably be made in advance, an individual wishing to travel on La Mirada Transit may make a request for modification to the vehicle operator by describing what they need in order to use the service.
An individual making a request for modification at the time of travel is not required to provide any identification, contact data, or nature of their disability unless they desire to do so. The individual need not use the term "reasonable modification" when making such a request. La Mirada Transit operating staff will be trained as appropriate to recognize, document and respond to such requests.
Upon receipt of a request for modification from an individual wishing to ride La Mirada Transit, the vehicle operator will inform the dispatcher of the requested modification and shall be advised by the dispatcher, in consultation with management as necessary, if the modification will be accommodated. The determination shall be communicated to the requesting individual by the vehicle operator and documented by the dispatcher.
If the requested modification is denied, the vehicle operator and dispatcher, in consultation with management as necessary, shall determine if there are any other actions (that would not result in a direct threat or fundamental alteration) that would allow the individual with a disability to receive the services or benefits provided by the City. Any such other actions that can be offered will be communicated to the individual by the vehicle operator and documented by the dispatcher, along with whether the individual chooses to accept the offered other actions.
During Travel on La Mirada Transit: During travel on La Mirada Transit, an individual with a disability may find it necessary to request a modification in policy, practices, or procedures due to unanticipated conditions, for example, the accessibility of a desired destination drop-off location. Such a request for modification may be made to the vehicle operator by describing what they need in order to use the service. An individual making a request for modification during travel is not required to provide any identification, contact data, or nature of their disability unless they desire to do so.
The vehicle operator will inform the dispatcher of the requested modification and shall be advised by the dispatcher, in consultation with management as necessary, if the modification will be accommodated. The determination shall be communicated to the requesting individual by the vehicle operator and documented by the dispatcher.
If the requested modification is denied, the vehicle operator and dispatcher, in consultation with management as necessary, shall determine if there are any other actions (that would not result in a direct threat or fundamental alteration) that would allow the individual with a disability to receive the services or benefits provided by the City. Any such other actions that can be offered will be communicated to the individual by the vehicle operator and documented by the dispatcher, along with whether the individual chooses to accept the offered other actions.
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La Mirada Reasonable Modification Policy and ADA Complaint Procedure: English | Spanish | Korean
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